CHAPTER 15 : CREATING COLLABORATIVE PARTNERSHIP


Teams , Partnership And Alliances

Collaboration system - supports the work of teams by facillitating teh sharing and flow of information.

Collaboration System 

An IT-based set of tools that supports the work of teams by facillitating the sharing and flow of information.

2 categories of collaboration :

* Unstructured collaboration - includes documents exchange , shared whiteboards , discussion forums.

* Structured collaboration - involves shared participation in business processess such as workflow.

Knowledge Management System ( KM )

Involves capturing , classfying , evaluating , retrieving and sharing info assets in a way that provides context for effective decisions and actions.

Explicit and Tacit Knowledge





Content Management System ( CMS )

Provides tools to manage the creation , storage , editing and publication of info in a collabrative environment.






Working Wikis

Wikis - web-based tools that make it easy for users to add , remove and change online content.

Business wikis - collaborative web pages that allow users to edit documents and monitor the status of a project.

Workflow Management Systems





Groupware System

Software that supports team interactior and dynamics including calendaring and etc.




Videoconference

A set of interactive telecommunication that allow two or more locations to interact via two way video and audio transmissions simultaneously.




Web Conferences

Blends audio , video and document-sharing technologies to create virtual meeting rooms where people gather at a password web site.

Instant Messaging

Type of communications service that enables someone to create a kind of private chat room.

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Chapter 14 : E-Busines

How do E-Commerce and E-Business differ ?

E-Commerce - the buying and selling of goods and serviices over the Internet.

E-Business - teh conducting of business on the internet icluding not only buying nd selling but also serving customers and collabrating with business partners.




E-Business Model

An Approach to conducting electronic business on the internet.





Business To Business

Electronic marketplace - interective business communities providing a central market where multiple buyers and sellers can engage.





Business To Customer

e-shop - a version of a retail store where customers can shop at any hour of the day without leaving their home.

e-mall - consists of a number e-shops.It serves as a gateway through which a visitor can access other e-shops.


Consumer To Business

The demand for this will increase over the next few years due to customer's desire for greater convenience and lower price.

Consumer To Consumer

Online auctions consist of :
- electronic auctions
- forward auction
- reverse auction







Mashups

Web mashup - a web site or web apps that uses content from more than one source to create a completely new services.

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CHAPTER 12 : ENTERPRISE RESOURCE PLANNING

At the heart of all ERP systems is a database, when a users enters info in one module, its immedietly and automatically updated throughout the entire system.




Evolution Of ERP





Intergrating SCM , CRM and ERP






Intergration Tools

Middleware - several different types of software which sit in the middle of and provide connectivity between two or more software apps.

Enterprise Application Integration Middleware - packages together commonly used functionally which reduced the time.

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CHAPTER 11 : CUSTOMER RELATIONSHIP MANAGEMENT


The Evolution Of CRM 

CRM reporting technology - help organizations identify their customer across other applications.

CRM analysis technologies - help organization segment their customers into categories such as best and worst customers.

CRM predicting technologies - help organization make prediction regarding custmer behaviour.




Operational CRM - supports traditional transactions processing for day - to - dayfront office operations or system that deal directly with the customers.

Analytical CRM - supports back-office operations and stratergic analysis and includes all systems that dont deal directly with the customers.

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CHAPTER 10 : SUPPLY CHAIN MANAGEMENT ( SCM )

Basics SCM

Organizations must embrace technologies that can effectively manage supply chain



Information Technology Role in the Supply Chain





Factors Driving SCM




1. Visibility

 -  the ability to view all areas up and down the supply chain.

2. Consumer Behaviour

 -  comapanies can respond faster and more effectively to consumer demands through supply chain         enhances.

3. Competition

 -  Supply Chain Planning uses advanced mathematical algorithms to improve the flow and efficiency     of the supply chain.

4. Speed


SCM Success Factors

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CHAPTER 9 : DECISION MAKING

Model – a simplified representation or abstraction of reality

Transaction Processing Systems ( TPS )

TPS – the basic business system that seves the operational level in an organization.

Online Transaction Processing ( OLTP )

OLTP – the capturing of transaction and event information using technology.

Online Analytical Processing ( OLAP )

OLAP – the manipulation of information to create business intelligence in support of stratergic decision making.

Decision Support System

- models info to support managers and business professionals during the decision making process.

3 quantitative models used by DSS include :

        

 Sensitivity analysis – the study of impact that changes in one parts of the model have on other    parts of the model.

   
 What-If analysis – checks the impact of a change in an assumption on the proposed solution.  

   Goal-seeking analysis – finds the inputs necessary to achieve a goal such as desired level of output.

Executive Information System ( EIS )

A specialized DSS that supports senior level executives within the organization.

Digital Dashboard – intergrates information from multiple components and presents it in a unified display.

Artifical Intelligence

Simulates human intelligence such as the ability to reason and learn.

4 common Artifical Intelligence :

1. Expert system - computerized advisory programs that imiate the reasoning processess of experts in     solving problems.

2. Neutral Network - attempts to emulate the way the human brain works

3. Genetic Algorithm - an artifical intelligent systems that mimics the evolutionary.

4. Intelligent Agent - special purposed knowledge based info system that accomplishes specific tasks     on behalf of the users.

Cluster Analysis

A technique used to divide an information set into mutually exclusive groups such that the members of each group are as close as together.

Association Detection

Reveals the degree to which variables are related and the nature and frequency of these relationships in the info.

Statistical Analysis

Performs such functions as information correlation and varience analysis.

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CHAPTER 8 : DATA WAREHOUSE

Data Warehouse Fundamentals

- a logical collection of info from many different types of operation database.

ETL ( Extarction , Transformation , Loading )

- a process that extracts info from internal and external database,transform the info using a common set of enterprise and loads the info into a data warehouse

Data Mining – the process of analyzing data to extract info not offered by the raw data alone.

Data Mining Tools – uses a variety of techniques to find pattern and relationships in large volumes of info.

Information cleansing or scrubbing – a process that weeds out and fixes or discards inconsistent or incomplete info.

Business Intelligence

- information that people use to support their decision making efforts.

Principle BI enablers include :

- technology

- people

- culture

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